FAQ

What is Bowzer Shop?

Bowzer Shop is the store version of the #1 Canadian Monthly Subscription Box for Dogs, Bowzer Box.  Bowzer Shop is for the Canadian pup.

After launching Bowzer Box in 2014 we started seeing a demand to have every pups "favorite" items found in the box.  Since Bowzer Box was designed to source out different and unique products and randomize them every month, we found that it can sometimes be difficult for owners to find their pups favorite items at local pet stores & even harder to find in more remote areas across the country (we all know how big Canada is!) .

Bowzer Shop was designed to make it easier for dog owners to shop, find, and purchase their favorite Bowzer Box products all in one convenient place

What if I'm not happy with my purchase?

At Bowzer Shop we aim to give you high quality dog products and aim to give both owners and their dogs the best possible experience from ordering Bowzer Shop products to them arriving to your homes for use and consumption.

If for any reason you're not happy with your experience at Bowzer Shop please reach out to us at support@bowzerbox.ca. For more information on returns please read our Refund Policy

Where is my purchase?

You will receive an email with a tracking number once your package has been sent.  Bowzer Box and Bower Shop both utilize Canada Post shipping so you can follow your order’s journey by utilizing Canada Post’s tracking system.  If for any reason your status says delivered and it hasn't we'll look into it for you - send us an email to support@bowzerbox.ca.

How do I fork over the “bones”?

We accept Visa, MasterCard, American Express and PayPal as forms of payment.

How do I get in touch with Bowzer Shop?

You can send any general inquiries to support@bowzerbox.ca and they will be directed to the correct party. We will always do our best to respond to your emails within 24 hours.